Your tasks:
- Support customer journey development and optimization across mobility services and European markets
- Assist in identifying and structuring customer needs, pain points and improvement opportunities analysis and documentation
- Customer research support through interviews, surveys and feedback evaluation
- Support voice of customer insight generation and recommendation development
- CRM initiative support and customer communication coordination
- Presentation preparation, workshop facilitation and cross-market project support
Your profile:
- Bachelor’s or Master’s studies in Business, Marketing, Customer Experience, Communications or a related field
- Analytical capabilities for qualitative and quantitative insight generation
- Organizational skills combined with a structured and reliable working style
- Interest in customer experience, customer centricity and service design methodologies
- Microsoft Office proficiency with strong PowerPoint and Excel skills
- Excellent written and spoken English skills
Um dich für diesen Job zu bewerben, besuche bitte jobs.toyota-bank-portal.de.
